Privacy Policy | Saratur

Protection of personal data according to the LOPD

Saratur, SL, in application of the current regulations on the protection of personal data, informs that the personal data collected through the forms of the Website: www.saratur.es, are included in the specific automated files of users of the services of Saratur, SL

The collection and automated processing of personal data is intended to maintain the commercial relationship and the performance of information tasks, training, advice and other activities of Saratur, S.L.

These data will only be transferred to those entities that are necessary with the sole purpose of fulfilling the purpose set forth above. Saratur, SL adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and their free circulation.
The user may at any time exercise the rights of access, opposition, rectification and cancellation recognized in the aforementioned Regulation (EU). The exercise of these rights can be done by the user through email to: administracion@saratur.es or at the address: Avenida de España, 10. Apartment 15, ZIP: 35100 - San Bartolomé de Tirajana (Playa del Inglés), Gran Canaria.
The user states that all data provided by him are true and correct, and agrees to keep them updated, communicating the changes to Saratur, S.L.

Purpose of personal data processing:

For what purpose will we treat your personal data? In Saratur, S.L., we will treat your personal data collected through the Website: www.saratur.es, with the following purposes:

1. In case of contracting the goods and services offered through www.saratur.es, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service.
2. Sending requested information through the forms provided in www.cenval.es.
3. Send bulletins (newsletters), as well as commercial communications of promotions and / or advertising of www.saratur.es and the sector.

We remind you that you can oppose the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.

The fields of these registers are of obligatory completion, being impossible to realize the expressed purposes if those data are not provided.

How long are the personal data collected retained?
The personal data provided will be kept as long as the commercial relationship is maintained or you do not request its deletion and during the period for which legal liabilities could arise for the services rendered.

Legitimation:

The treatment of your data is done with the following legal bases that legitimize it:
1. The request for information and / or the hiring of the services of Saratur, S.L., whose terms and conditions will be made available to you in any case, prior to a possible contracting.
2. Free, specific, informed and unambiguous consent, while we inform you by making available this privacy policy, which after reading it, if you agree, you can accept by a statement or clear action affirmative, such as the marking of a box provided for this purpose.

In case you do not give us your information or do it in a wrong or incomplete way, we will not be able to attend your request, being impossible to provide you with the requested information or to carry out the hiring of the services.

Recipients:

The data will not be communicated to any third party outside Saratur, S.L., except legal obligation.

Data collected by users of the services:

In cases where the user includes files with personal data on the shared hosting servers, Saratur, S.L. is not responsible for the breach by the user of the RGPD.

Data retention in accordance with the LSSI:

Saratur, S.L. informs that, as a provider of data hosting service and by virtue of the provisions of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSI), it retains for a maximum period of 12 months the information essential to identify the origin of the data hosted and the time when the provision of the service began. The retention of these data does not affect the secrecy of
communications and may only be used in the framework of a criminal investigation or for the safeguarding of public security, placing themselves at the disposal of the judges and / or courts or the Ministry that so requires.

The communication of data to the Forces and Bodies of the State will be done in virtue of the provisions of the regulations on the protection of personal data.

Intellectual property rights www.saratur.es:

Saratur, S.L. owns all the copyright, intellectual property, industrial, "know how" and how many other rights are related to the contents of the website www.saratur.es and the services offered therein, as well as the necessary programs to its implementation and related information.
The reproduction, publication and / or non-strictly private use of the contents, total or partial, of the website www.saratur.es without the prior written consent is not allowed.

Intellectual property of the software:

The user must respect the third party programs made available by Saratur, S.L., even if they are free and / or publicly available. Saratur, S.L. you have the necessary exploitation and intellectual property rights of the software. The user does not acquire any right or license for the service contracted, on the software necessary for the provision of the service, nor on the technical information to monitor the service, except for the rights and licenses necessary for the fulfillment of the services contracted and only during the duration of them.

For any action that exceeds the fulfillment of the contract, the user will need authorization in writing from Saratur, SL, being forbidden to the user to access, modify, visualize the configuration, structure and files of the servers owned by Saratur, SL, assuming the responsibility civil and criminal liability arising from any incident that could occur in servers and security systems as a direct result of negligent or malicious action on their part.

Intellectual property of the hosted content:

The use contrary to the legislation on intellectual property of the services provided by Saratur, S.L. is prohibited. and, in particular, of:
• The use that is contrary to Spanish laws or that infringes the rights of third parties.
• The publication or transmission of any content that, in the opinion of Saratur, S.L., is violent, obscene, abusive, illegal, racial, xenophobic or defamatory.
• The cracks, serial numbers of programs or any other content that infringes the intellectual property rights of third parties.
• The collection and / or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, concerning the protection of persons physical as regards the processing of personal data and the free movement of them.
• The use of the mail server of the domain and of the email addresses for the sending of unwanted mass mail.

The user has full responsibility for the content of its website, transmitted and stored information, hypertext links, claims of third parties and legal actions in reference to intellectual property, third party rights and protection of minors.
The user is responsible with respect to the laws and regulations in force and the rules that have to do with the operation of the online service, electronic commerce, copyright, maintenance of public order, as well as universal principles of Internet use.

The user will indemnify Saratur, S.L. for the expenses generated by the imputation of Saratur, S.L. in any case whose responsibility was attributable to the user, including legal defense fees and expenses, even in the case of a non-final judicial decision.

Protection of the hosted information:

Saratur, S.L. makes backup copies of the content hosted on its servers, but is not responsible for the loss or accidental deletion of data by users. Similarly, it does not guarantee the total replacement of data deleted by users, since the aforementioned data could have been deleted and / or modified during the period of time since the last backup. The services offered, except the specific backup services, do not include the replacement of the contents preserved in the backup copies made by Saratur, S.L., when this loss is attributable to the user; in this case, a rate will be determined according to the complexity and volume of the recovery, always upon user acceptance. The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to Saratur, S.L.

Commercial communications:

In application of the LSSI. Saratur, S.L. will not send advertising or promotional communications by electronic mail or any other electronic means of communication that previously had not been requested or expressly authorized by the recipients of the same.
In the case of users with whom there is a prior contractual relationship, Saratur, S.L. Yes, you are authorized to send commercial communications regarding products or services of Saratur, S.L. that are similar to those that were initially subject to contracting with the client.

In any case, the user, after proving his identity, may request that no more commercial information be sent to him through the Customer Service channels.

COOKIES POLICY

Saratur, S.L. informs about the use of cookies on its website: www.saratur.es

What are cookies?

Cookies are files that can be downloaded to your computer through web pages. They are tools that have an essential role for the provision of numerous services of the information society. Among others, they allow a website to store and retrieve information about the browsing habits of a user or their team and, depending on the information obtained, they can be used to recognize the user and improve the service offered.

Types of cookies

Depending on the entity that manages the domain from which the cookies are sent and treat the data obtained, two types can be distinguished:

• Own cookies:
Those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

• Third party cookies:
Those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that treats the data obtained through the cookies. In the event that cookies are installed from a computer or domain managed by the publisher itself but the information collected through them is managed by a third party, they can not be considered as cookies
own.

There is also a second classification according to the period of time they remain stored in the client's browser, which may be:

• Session cookies:
Designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (eg a list of products purchased).

• Persistent cookies:
The data is still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

Finally, there is another classification with six types of cookies according to the purpose for which the data obtained is processed:

• Technical cookies:
Those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, such as controlling traffic and data communication, identifying the session, accessing restricted access parts, remember the elements that make up an order, perform the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.

• Personalization cookies:
They allow the user to access the service with some predefined general characteristics according to a series of criteria in the user's terminal, such as the language, the type of browser through which he accesses the service, the regional configuration from which he accesses to service, etc.

• Analysis cookies:
They allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used in the measurement of the activity of the websites, application or platform and for the elaboration of navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.

• Advertising cookies:
They allow the management, in the most efficient way possible, of the advertising spaces.

• Behavioral advertising cookies:
They store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows them to develop a specific profile to display advertising based on it.

• Cookies from external social networks:
They are used so that visitors can interact with the content of different social platforms (facebook, youtube, twitter, linkedIn, etc.) and that they are generated only for the users of these social networks. The conditions of use of these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.

Deactivation and elimination of cookies

You have the option to allow, block or eliminate the cookies installed on your computer by configuring the browser options installed on your computer. When you deactivate cookies, some of the available services may no longer be operational. The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You can also consult the browser's Help menu where you can find instructions. The user may at any time choose which cookies he wants to work on this website.

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer:

• Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/es-es/windows-vista/Block-or-allow-cookies
• Mozilla Firefox: http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preferencia
• Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Safari: http://safari.helpmax.net/es/privacidad-y-seguridad/como-gestionar-las-cookies/
• Opera: http://help.opera.com/Linux/10.60/es-ES/cookies.html

In addition, you can also manage the cookie store in your browser through tools such as the following:

• Ghostery: www.ghostery.com/
• Your Online Choices: www.youronlinechoices.com/en/

Cookies used in www.saratur.es

Next, the cookies that are being used in this portal are identified, as well as their typology and function:

_utma

Duration: 2 years from its installation or update.
Description: It collects anonymous information about the navigation of users through the website in order to know the origin of visits and other statistical data. This cookie is normally stored in the browser on the first visit to our website. If the cookie has been deleted through the browser and you subsequently visit our website again, a new cookie of the _utma type is written with a different unique ID.
This cookie is used to determine unique visitors to our website and is updated with each page view. Additionally, this cookie provides a unique identifier that Google Analytics uses to ensure the validity and accessibility of the cookie, as well as a security measure. extra.
Type: Third
Purpose: Analytical

_utmb

Duration: 30 minutes
Description: Stores information about the activity of the visit to our website and mainly its duration.
Type: Third
Purpose: Analytical

_utmc

Duration: Session
Description: Stores information about the activity of the visit to our website and mainly its duration.
Type: Third
Purpose: Analytical

_utmz

Duration: 6 months from its installation or update.
Description: This cookie is normally stored in the browser on the first visit to our website. This cookie stores how the visitor got to our website, either directly by entering the domain address, a link, a web search or an advertisement. . The cookie is updated every time you visit our website.
Type: Third
Purpose: Analytical

_ga

Duration: 2 years
Description: Serves to distinguish users. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law obliges it to do so or is necessary for operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1
Type: Third
Purpose: Analytical

_gat

Duration: 1 minute
Description: Used to show our advertising on other pages of the Google network. Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law obliges it to do so or is necessary for operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1
Type: Third
Purpose: Behavioral advertising

_gid

Duration: 24 hours
Description: Generated by Google Analytics. Google stores the information collected by cookies on servers located in the United States, complying with European legislation regarding the protection of personal data and undertakes not to share it with third parties, except when the law obliges it to do so or is necessary for operation. of the system. Google does not associate your IP address with any other information it has. If you wish to obtain more information about the cookies used by Google Analytics, please access this address: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw
Type: Third
Purpose: Behavioral advertising

APISID

Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in order to remain connected to your Google account when you visit their services again. As long as you remain with this active session and use plugins on other websites like ours, Google will use these cookies to improve your user experience.
Type: Third
Purpose: Analytical

HSID

LOGIN_INFO

Duration: 2 years
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use implies the remission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, in order to view the embedded videos, estimate the bandwidth and show how many times it has been played.
Type: Third
Purpose: Analytical

PREF

SAPISID

SID

SSID

VISITOR_INFO1_LIVE

Duration: 8 months
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use implies the remission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, in order to view the embedded videos, estimate the bandwidth and show how many times it has been played.
Type: Third
Purpose: Analytical

YSC

Duration: When logging out
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use implies the remission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, in order to view the embedded videos, estimate the bandwidth and show how many times it has been played.
Type: Third
Purpose: Analytical

nTpXe.resume

Duration: 1 month
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use implies the remission of this cookie in addition to the cookies that Google requires if you keep the session active with your account, in order to view the embedded videos, estimate the bandwidth and show how many times it has been played.
Type: Third
Purpose: Analytical

NID

Duration: 6 months
Description: The purpose of this cookie is to store information about your preferences.
Type: Third
Purpose: Personalization

AMP_TOKEN

Duration: 30 seconds to 1 year
Description: Includes a token that can be used to retrieve a customer ID from the AMP Customer ID service. Other possible values indicate disables, requests in progress, or errors obtained when retrieving an ID from the AMP Client ID service.
Type: Third
Purpose: Analytical

_gac_

Duration: 90 days
Description: Includes campaign information related to the user. If you've linked your Google Analytics and AdWords accounts, the website conversion tags will read this cookie, unless you disable it.
Type: Third Party Purpose: Analytical

Acceptance of the Cookies Policy

www.saratur.es, assumes that you accept the use of cookies. However, it shows information about your cookies policy at the bottom or top of any page of the portal with each login so that you are aware.
Given this information, it is possible to carry out the following actions:

• Accept cookies: This warning will not be displayed again when accessing any portal page during this session.
• Close: The notice is hidden on this page.
• Modify your configuration: You can get more information about what cookies are, know the Cookies Policy of: www.saratur.es and modify the configuration of your browser.